2. Responsibilities to Customers

2.1 Customer-Centered Management

2.1.1 The company provides products and services that satisfy customers by introducing pre-verification procedures to enhance product completeness during the development process.

2.1.2 The company makes every effort to accurately understand customer requirements, actively accepts legitimate demands and reasonable suggestions from customers, and always keeps promises made to customers.

2.1.3 The company provides accurate information in a timely manner to enable customers to make informed choices about products and services.

2.2 Protection of Customer Information

2.2.1 The company complies with laws and regulations related to the protection of customer information and continuously reviews and improves business processes for customer information protection, such as the introduction of a pre-impact assessment system for customer information during the product development stage.

2.2.2 The company makes every effort to protect customer information by operating optimal IT security systems and professional customer information managers.

2.2.3 The company does not use customer information for purposes other than those for which it was provided or provide it to third parties, except with the customer's consent or as permitted by law.

2.3 Enhancement of Customer Value

The company commits to maintaining high quality and creating a safe and beneficial environment for customers to use its products and services.